Refund Policy

At Depnix, we stand behind our product. If you are not completely satisfied with your purchase, we offer a 14-day unconditional refund — no questions asked.

We believe you should only pay for a service that works for you. Our refund policy is designed to give you the confidence to try Depnix risk-free.

You are eligible for a full refund if you request it within 14 days of your purchase date. This applies to:

• Platform subscription plans
• Virtual machine (VM) purchases
• Any other paid Depnix services

No reason is required. Simply contact us and we will process your refund promptly.

To request a refund, please reach out to us through any of the following channels:

• By email: support@depnix.com
• Through the support ticket system in your dashboard
• By visiting our Contact page

Please include your account email and order details so we can process your request as quickly as possible.

Once your refund request is approved:

• Refunds are issued to the original payment method used at the time of purchase.
• Processing typically takes 5–10 business days depending on your bank or payment provider.
• You will receive a confirmation email once the refund has been initiated.

Refund requests submitted after the 14-day window will be reviewed on a case-by-case basis. We encourage you to contact our support team to discuss your situation — we always aim to find a fair resolution.

If you have any questions about our refund policy, please contact us:

• By email: support@depnix.com
• Through our support ticket system in your dashboard
• By visiting our Contact page